Root Cause Analysis Support That Fits Where You Are
What Kind of RCA Support Do You Need?
Organizations need different kinds of Root Cause Analysis support at different times.
You may be developing investigators who need more practice and coaching. You may have a difficult problem that needs an experienced facilitator. Your organization may be trying to establish a consistent RCA program across teams or locations. Or you may have a strong foundation but need ongoing expertise to help sustain it.
Sarah Wrenn Consulting provides practical RCA support based on what your organization needs today and the capability you want to build for the future.
If You’re Saying…
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You may need: Training, coaching, mentoring, and practice applying RCA to real problems
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You may need: An experienced facilitator, independent perspective, investigation coaching, or quality review
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You may need: Clear expectations, roles, thresholds, processes, tools, governance, and measures
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You may need: Continued coaching, investigation review, program oversight, leadership support, or additional capacity
Root Cause Analysis Training & Coaching
Improve your organization's ability to solve problems by offering RCA training, mentoring, and guidance.
RCA training provides the foundation. Developing strong problem solvers takes practice.
Training and coaching can help individuals and teams understand structured problem solving, apply RCA methods to real situations, and develop the confidence to work through increasingly complex investigations.
Support can include:
Root Cause Analysis training
Facilitator development
Individual or team coaching
Mentoring investigators through active RCAs
Investigation review and feedback
Refresher and focused learning sessions
Leadership education on RCA
Development of internal RCA coaches and mentors
Training can be delivered as a standalone engagement or incorporated into broader program development and ongoing support.
The goal: Give your people the knowledge, practice, and support they need to solve problems effectively.
Root Cause Analysis Investigation Support
Get experienced support when the problem is difficult.
Some investigations need additional expertise, capacity, or an independent perspective.
Sarah Wrenn Consulting can lead an investigation, facilitate your internal team, coach an investigator through the process, or provide an independent review of an investigation already underway.
Support can include:
Investigation planning and scoping
Evidence review
Timeline development
Interview planning and support
Investigation facilitation
Cause-and-effect analysis
Corrective action development
Independent investigation review
Coaching an internal investigator or facilitator
Support for complex, recurring, or high-consequence problems
The level of involvement can be tailored to the situation. Sometimes the organization needs someone to lead the investigation. Other times, the best approach is to keep the internal team in the lead and provide experienced guidance behind the scenes.
The goal: Conduct a rigorous investigation while strengthening the organization's ability to solve the next problem.
Root Cause Analysis Program Development
Move from conducting RCAs to having an RCA program.
Many organizations conduct investigations. Fewer have clearly defined how Root Cause Analysis should function across the organization.
Without that structure, investigation quality can vary, expectations can differ between teams, corrective actions may address symptoms rather than causes, and valuable learning can remain isolated within individual events.
RCA Program Development starts by understanding what already exists.
Together, we can assess your current approach, identify strengths and gaps, and build a practical RCA framework that fits your organization rather than imposing unnecessary process.
Program development may include:
Current-state and maturity assessment
RCA program strategy
Investigation thresholds and escalation criteria
Roles and responsibilities
Investigation workflow
RCA methodology and expectations
Facilitator qualification and development
Investigation quality standards
Templates and tools
Corrective action expectations
Governance and review
Metrics and reporting
Lessons learned and organizational learning
Implementation and adoption planning
Program development can range from improving specific elements of an existing process to designing a comprehensive RCA program.
The goal: Create a consistent, scalable RCA capability that can be sustained inside your organization.
Root Cause Analysis Program Partner
Ongoing RCA expertise without adding a full-time position.
Building an RCA program is only part of the challenge. Organizations also have to sustain it.
Investigators encounter difficult cases. New facilitators need coaching. Investigation quality needs to be reviewed. Leaders have questions. Significant events create temporary increases in workload. Processes need to evolve as the organization learns.
An RCA Program Partner provides ongoing access to experienced RCA expertise while complementing the people and processes already inside your organization.
Support may include:
Investigation Support
Review active investigations
Facilitate complex investigations
Coach internal investigators
Review evidence and causal logic
Challenge corrective actions
Provide an independent perspective on difficult cases
Investigator Development
Regular coaching
RCA office hours
Facilitator mentoring
Investigation feedback
Refresher learning
Development of internal RCA leaders
Program Support
Review RCA procedures and standards
Monitor investigation quality
Evaluate program metrics
Improve workflows and tools
Support corrective action effectiveness reviews
Identify gaps in RCA capability
Leadership & Organizational Learning
Review significant investigations with leadership
Identify recurring causes and conditions
Look for patterns across investigations
Identify common control weaknesses
Share learning between teams or locations
Recommend broader opportunities for improvement
Additional Capacity When You Need It
RCA Program Partner can also provide temporary or surge support when:
An internal RCA leader is unavailable
A position is vacant or transitioning
Investigation volume increases
A significant event requires additional resources
A program implementation temporarily requires more support
Engagements can range from periodic advisory support to a more integrated ongoing role. Significant investigations, larger training engagements, or major program-development projects can be scoped separately.
The goal: Help your organization sustain and continually strengthen its RCA capability without becoming dependent on an outside consultant.
Veteran Support
My military service created some of my proudest experiences. I'm grateful for having had the opportunity to serve in the US Navy.
I come from a military family with relatives who have served in various branches of the military, including the Navy, Coast Guard, Air Force, Army, and Marines. If you are active duty military or a veteran and need support with problem-solving, please don't hesitate to reach out to me. Veterans receive prioritized assistance and one hour of complimentary coaching.
